Up-to-date information about Five Lakes Resort

KNOW BEFORE YOU GO

CHECK-IN

Our band of Housekeepers are preparing your room/s, which will be available after 15:00 on your day of arrival. If you do reach us ahead of schedule we can look after your luggage. Feel free to grab a brew in our on-site Starbucks or start exploring this vast resort of ours.

PRE-AUTHORISATION

During check-in our Reception team will ask for a valid debit or credit card to pre-authorise. This is not a charge and no funds will be debited from your account. It's essentially in play to cover charges within the hotel (if any) should you charge anything to your room. A drink or two for example. The amount that we pre-authorise will depend on the number of room nights that you're staying over. This is currently set at £50 per day - heads up.

Click below to read our pre-authorisation terms and full list of policies

DINNER RESERVATIONS

Dinner is served in our Brasserie Restaurant. For those with dinner inclusive there is a £24.95 allowance per adult towards dinner (food only). We highly recommend guests book their dinner reservation well in advance to avoid disappointment.

All other meals are chargeable as taken; children's dinner menus include small and large portion sizes to cater for children of all ages. Five Lakes Resort has a minimum age requirement of 18 years old for booking a hotel room. Normal credit facilities apply.

TEE TIMES & TREATMENTS

For those of you who have booked a spa or golf break or for those of you who would like to add a treatment or tee time to your stay, these will need to be booked in advance to avoid disappointment. You can do this by calling our Spa on 01621 862324 and our Golf Team on 01621 862326. Alternatively you can email them via the buttons below. Please note treatments and tee times are subject to availability.

LEISURE CLUB

PLEASE NOTE: our entire Leisure Club remains closed for the time being. This includes the swimming pool, sauna, steam room, spa bath and gyms. As soon as we have an update we'll ensure this is communicated on our social feeds, website and announce via our weekly email. If you haven't already, you can sign up below

CANCELLATIONS

Cancellations and amendments can be made on flexible rates no later than 16:00 the day before your arrival. Cancellations received after this time will incur a non-arrival charge based on your first nights accommodation. The credit card number used to guarantee your reservation will be charged. Cancellations are not permitted on pre-paid rates including our Advanced Saver.

Spa and golf leisure breaks need to be cancelled no later than seven (7) days prior to your arrival. Cancellations received after this time will incur a non-arrival charge based on the entire leisure break price. The credit card number used to guarantee your reservation will be charged.