COVID-19 UPDATE

LATEST NEWS

The health and safety of our guests and employees is of paramount importance to us.

We are monitoring Coronavirus updates from the UK Government and the World Health Organisation and will continue to respond based on the advice of public health authorities and medical professionals.

GOLF
Our Lakes Course will be open for golf from Tuesday 19th May. After communicating with our club committee and the PGA we are delighted to share with you the steps to ensure we can play golf safely together. Find out more by reading our re-opening policy HERE. For further information or to book your tee time call our Golf Shop on 01621 862326.

 


20 March 2020. The government has ordered gyms and leisure centres to close for the foreseeable future. These come as the next steps on scientific advice. Until further notice the entire Leisure Club and Spa will be shut. Just to be crystal clear this includes the cardiovascular and free-weights gyms, swimming pool, sauna, steam room, aerobics studio, squash/tennis courts and snooker room. All food and beverage outlets will also be closed.

24 March 2020: Following the latest advice from the Government, we have made the decision to temporarily close Five Lakes Resort at 17:00, 24th March 2020. At this time of national crisis, when the most responsible thing we can do is #StayHome, we don’t believe it’s right to ask our employees to travel into work. It is also our duty to do whatever we can to play our part to alleviate as much pressure on our wonderful NHS. We would like to thank all of our amazing colleagues, customers and communities for the support you’ve given. We can’t wait to welcome you back soon. Stay safe!

See the latest information and advice for the public on the outbreak of coronavirus from the UK Government’s Department of Health and Social Care here.

HOTEL BOOKINGS
We are currently contacting or communicating with anyone who has bookings with us between now and Tuesday 30 June 2020. Our team here at Five Lakes Resort will be working in date order to prioritise their contact with all booked. If your arrival is within the period before Tuesday 30 June we are able to offer you the option to rebook at a later date for up to 12 months from the date of the original booking. Non-refundable rates will be issued as a gift voucher and will be valid for 12 months from the date that the hotel reopens. 

GIFT VOUCHERS
The perfect gift in times of uncertainty. While our doors may be shut, you can still help support us. By purchasing a gift experience for the future you'll be helping us tick over. It's a beautiful thing to do, it goes some way in supporting this independent resort of ours and it's something to look forward to. For those guests who currently have gift vouchers that are due to expire these will automatically be extended for the period of time that we are closed. 

For further information please call 01621 862444 or email enquiries@fivelakes.co.uk

(24 March 2020)

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